Terms & Conditions
Last updated 6 August 2026
These terms govern your use of the websites and services provided by CodeAlpha® LLC ("CodeAlpha", "we", "us"). By using our services you agree to them. If you do not agree, please do not use the services.
They should be read alongside our Privacy Policy, which explains what we collect and how we handle it, and which forms part of these terms.
1. Who we are
CodeAlpha® LLC is a software development company. Among other services, we provide an AI phone receptionist that answers calls on behalf of local service businesses, answers questions about those businesses, takes messages, and books appointments.
2. Two kinds of user
- Business customers — businesses that subscribe to our services and configure them for their own use.
- Callers — members of the public who telephone one of those businesses and interact with our receptionist.
Appointments, prices, services, and any commitments made are the responsibility of the business you called, not of CodeAlpha. We provide the technology that answers the phone.
3. Text message (SMS) program
Program name: CodeAlpha® AI Receptionist — Appointment Notifications.
What you will receive
If you opt in, we send text messages about your own appointment with the business you called: confirmations, reminders, and notices of changes or cancellations. These are transactional messages. We do not send marketing or promotional texts through this program.
How you opt in
There are two ways, and we use no others. We never obtain your number from a purchased or rented list, or from any third party.
- On our website. You submit the form at codealpha.io/sms-opt-in and tick the consent box, which is unchecked by default and required. We store the consent wording you were shown, along with the time and your IP address.
- Verbally, on a call you placed to the business. Our receptionist asks whether you would like a text confirmation, and messages are sent only if you say yes. We record your answer, the time it was given, and how it was obtained.
Either way, no message is sent without a stored record of your consent.
Frequency and cost
Message frequency varies with your appointments: typically one confirmation and one reminder per booking.
Message and data rates may apply. We do not charge you for these messages; your mobile carrier may.
How to stop
Reply STOP to any message to stop receiving texts about that business. We honour it immediately and you will receive no further messages from that business.
Reply HELP for help, or contact us on 903-339-5048 or [email protected].
Opting out of texts does not cancel your appointment and does not stop you being able to call the business.
Carriers
Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and device.
Your mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services — such as our telephony and messaging providers — is permitted solely so that we can deliver the messages you asked for. Text messaging opt-in data and consent records are never shared with any third party for any other purpose, and are never sold.
Full detail is in our Privacy Policy.
4. Recorded and AI-handled calls
Calls to businesses using our service are answered by an automated assistant. It will tell you it is an AI if you ask, and you may ask to speak to a person at any time. Depending on the business's settings and applicable law, calls may be recorded and transcribed. How we handle that information is described in our Privacy Policy.
5. Acceptable use
You agree not to use our services to:
- break the law or infringe anyone's rights;
- send unsolicited, harassing, deceptive, or fraudulent communications;
- attempt to gain unauthorised access to our systems or another customer's data;
- interfere with or disrupt the services.
Business customers are additionally responsible for obtaining any consent the law requires from their own customers, and for the accuracy of the business information the assistant relies on.
6. Availability
We work to keep the services running but do not guarantee uninterrupted availability. Services are provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law.
7. Limitation of liability
To the fullest extent permitted by law, CodeAlpha® LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of your use of the services. Our total liability for any claim relating to the services will not exceed the amount paid to us for the services in the twelve months before the claim.
8. Changes
We may update these terms. The "last updated" date above shows when. Continued use of the services after a change means you accept the updated terms.
9. Governing law
These terms are governed by the laws of the State of Texas, without regard to its conflict of law rules.
10. Contact
CodeAlpha® LLC
903-339-5048
[email protected]
See also our Privacy Policy.